Privacy Policy

Elite Energy Consultants ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our energy consulting services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information

When you interact with our services, we may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, phone number, and business contact information
• Company name, job title, and business address
• Energy usage data, utility account information, and billing records
• Electricity bills and related documents you upload through our quote forms
• Communication preferences and correspondence with our team

1.2 Energy Consumption Data

To provide accurate energy consulting services, we collect and analyze information related to your energy consumption patterns, including:

• Historical and current electricity and natural gas usage data
• Load profiles, peak demand information, and consumption patterns
• Utility provider information and account details
• Facility characteristics and operational schedules
• Energy efficiency metrics and sustainability goals

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address, browser type, and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring website addresses and search terms used
• Device identifiers and mobile network information
• Cookies and similar tracking technologies data

2. How We Use Your Information

We use the information we collect for various business purposes, including:

2.1 Service Delivery

• Analyzing your energy consumption to identify cost-saving opportunities
• Negotiating electricity and natural gas contracts on your behalf
• Providing customized energy procurement strategies and recommendations
• Monitoring energy market conditions and supplier pricing
• Managing your account and delivering ongoing consulting services

2.2 Communication

• Responding to your inquiries and providing customer support
• Sending service updates, market alerts, and energy savings notifications
• Providing quotes, proposals, and contract documentation
• Sharing industry insights, newsletters, and educational content

2.3 Business Operations

• Processing transactions and maintaining business records
• Improving our services and developing new features
• Conducting market research and data analysis
• Ensuring security and preventing fraud
• Complying with legal obligations and industry regulations

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Energy Suppliers and Providers

With your authorization, we share necessary information with electricity and natural gas suppliers to obtain competitive quotes and negotiate contracts on your behalf. We only share the minimum information required to facilitate energy procurement services.

3.2 Service Providers

We may engage trusted third-party service providers to assist with our operations, including:

• Data analysis and energy market intelligence platforms
• Customer relationship management and communication tools
• Payment processing and accounting services
• Cloud storage and data hosting providers
• Marketing and website analytics services

These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it to perform services on our behalf.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to:

• Comply with legal obligations and regulatory requirements
• Protect our rights, property, or safety, or that of others
• Investigate and prevent fraud or security threats
• Enforce our terms of service and contractual agreements

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure socket layer (SSL) technology for all data transmissions
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements for our systems
• Employee training on data protection and confidentiality
• Incident response procedures and data breach notification protocols

While we strive to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices consider:

• The duration of our business relationship and service agreements
• Legal, accounting, and regulatory requirements
• Business operational needs and record-keeping obligations
• Contractual commitments with energy suppliers

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable regulations.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and, in certain circumstances, receive a copy of that information in a portable format.

6.2 Correction and Updates

You may request that we correct inaccurate or incomplete personal information. You can update your account information at any time by contacting us.

6.3 Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal obligations, ongoing contracts, or legitimate business interests.

6.4 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly with your opt-out request
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you service-related notifications necessary for our business relationship.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you navigate our website
• Analyze traffic patterns and improve website performance
• Deliver relevant content and personalized experiences
• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

8. Children's Privacy

Our services are designed for businesses and commercial entities. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites, including energy suppliers, regulatory agencies, and industry resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. State-Specific Privacy Rights

10.1 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

10.2 Other States

Residents of other states with specific privacy laws may have similar rights. Please contact us to learn more about your state-specific privacy rights and how to exercise them.

11. International Data Transfers

Our operations are primarily based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated policy on our website with a revised "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Elite Energy Consultants
2 Riverway Dr, Suite 1250
Houston, TX 77056
Phone: +1 (888)-788-ENERGY
Email: admin@eliteenergyconsultants.com

We are committed to resolving any privacy concerns you may have in a timely and professional manner.

14. Industry Compliance

As an energy consulting firm, we comply with relevant industry regulations and standards, including:

• Federal Energy Regulatory Commission (FERC) requirements
• State public utility commission regulations
• Energy market confidentiality standards
• Critical energy infrastructure information (CEII) protections
• Industry best practices for data security and privacy

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.